Elevate Your Style

We try our best to process orders as soon as we can! Lead time for processing orders is 1-2 working days. For new launches and sale periods, processing time may take up to 5 working days due to the surge in sales.

+ SGD 12 for International Registered Mail via Singpost

• For all orders below SGD 60
• Comes with a tracking number
• 7 - 15 working days, depending on the address overseas

+ For orders* SGD 120 and above: Free International Registered Mail via Singpost

• Only for orders SGD 120 and above
• Comes with a tracking number
• 7 - 15 working days, depending on the address overseas

Please also note (tax-related matters):
You might be charged handling fees and taxes when your order goes through the customs (EU customers are subject to VAT as of 1 July 2021).

Unfortunately, we have no control over these charges as customs and tax regulations differ for each country. If you have any questions regarding the charges, please refer to your local delivery service to understand your country's import tax. 

Incomplete/ Incorrect AddressShould an order be sent back to us due to an incomplete or incorrect address, we will require a courier top-up cost before we can resend the parcel out again.

We are not liable for lost mail due to incomplete or wrong address.

All orders made are strictly non-exchangeable and non-refundable. We do not accept returns or exchanges due to change of mind, and there are no exceptions to this policy.

DEFECTIVE / INCORRECT ITEMS
If you have received a defect / incorrect item from us, please email us at hellopixiewonders@gmail.com with the following information:
- Order number
- Photo of evidence
Thereafter we will guide you on the exchange process.